We strive to provide high-quality to our customers. However, if you are not satisfied with your wood purchase, we will accept returns or exchanges under the following conditions:
- Items must be returned or exchanged within 5 business days of purchase.
- All items must be in original (unaltered) conditions. We cannot accept items if they have been cut or altered.
- Buyer is responsible for returning item(s) to Baldwin Hardwoods Showroom and will not be reimbursed shipping or transportation costs.
- Refunds will not be issued until Baldwin Hardwoods has received and inspected item(s).
- Fees and other costs related to credit card processing, packaging, shipping, or transportation will not be reimbursed to buyer.
- Custom work is not returnable.
Baldwin Hardwoods offers parcel and freight shipping to commercial and residential addresses within the United States. We are unable to ship to international addresses.
It is your responsibility as the buyer to inspect the item(s) at the time of delivery with the shipper. If there is anything wrong, or if the item has been damaged during shipping, please denote any damage on the bill of lading or invoice while the driver is present at the time of delivery and contact us at (970) 213-8608.
Baldwin Hardwoods collects sales tax for Colorado-based purchases according to local and state laws. Any and all applicable sales tax is the responsibility of the customer to report to their respective state of residence.
We accept all major credit cards, including Apple Pay.
A 50% downpayment is required on all custom work before your project will be scheduled for production. Full payment is due upon acceptance or delivery of the item.
If you are unable to find what you need from our inventory, we may be able to place a special order from another lumberyard.
Since 2008, we’ve built custom furniture and wood products by request. No two projects are exactly the same and variations in the wood and materials are to be expected and celebrated.
All custom project proposals must be approved (signature and date) within 30 days of date issued. Proposals and pricing older than 30 days are no long valid.
To ensure customer satisfaction, our process to build custom work involves periodic approvals throughout the process, including approval of design, wood species and/or wood slabs, stain color, epoxy color and other project details.
Custom orders are not returnable. Cancellations must be made within 48 of proposal approval. Changes to orders may be subject to additional costs.
All items are sold “AS IS” and “AS AVAILABLE.” There are no warranties attached or implied to any of our items.
Volume Discounts & Wholesale
We are happy to work with other professional woodworkers, contractors, interior designers, and builders to offer volume discounts and wholesale pricing. Please contact Joel Peggram at firstname.lastname@example.org to learn more or call (970) 213-8608.
Trademarks & Copyrights
All of our photographs, designs, and concepts are originals. Please do not copy, reproduce, or use our photographs, designs, or concepts without the express written permission.